Return Policy
we are committed to providing reliable transportation and logistics services. This Return Policy outlines the terms and procedures for returning goods, reporting issues, and requesting refunds or replacements for damaged or mismanaged shipments.
1. Scope
This policy applies to all shipments and goods transported through our services. It covers:
Damaged or lost shipments.
Incorrect or incomplete deliveries.
Returns requested due to service-related issues.
2. Reporting a Problem
If your shipment is damaged, lost, or delivered incorrectly, please notify us within 7 days of delivery by:
Email: support@ardbtrucking.com
Please provide:
Shipment tracking number
Description of the issue
Supporting documents or photos (if applicable)
3. Conditions for Returns
Items must be in their original packaging whenever possible.
Goods must not be tampered with or altered after delivery.
Claims must be submitted within the stipulated timeframe (usually 7–14 days from delivery).
4. Return Process
Contact our customer support team to report the issue.
Our team will verify the claim and provide instructions for returning the shipment.
Once the returned items are received and inspected, we will process a refund, replacement, or credit, depending on the situation.
5. Refunds & Replacements
Approved refunds will be issued using the original payment method within 7–10 business days.
In cases of damaged or lost shipments, we will arrange for a replacement or reimbursement, as agreed with the customer.
6. Exceptions
Items damaged due to improper packaging by the sender may not be eligible for a refund or replacement.
Certain perishable goods or specialized freight may have specific return terms, which will be communicated at the time of shipment.